Privacy Policy

Last updated: 30 April 2025

1. Who we are

SeyTou LTD (“we”, “our”, “us”) is registered in England & Wales, company № 16422483. Workshop address: 48 Burford Road, Nottingham, NG7 6BD. Contact: contact@seytoy.com

2. Data we collect

• Identity & contact data (name, email, phone) you provide via forms, e-mail or in person.
• Order details (items repaired, dates, prices).
• Technical data (IP, browser type) collected automatically by cookies.

3. How we use data

• To create quotes, invoices and fulfil repair services.
• To respond to enquiries and provide customer support.
• For bookkeeping and legal compliance.
• With your consent – to send care tips or marketing updates (opt-out any time).

4. Legal grounds

Processing is based on contract performance, legal obligation and your explicit consent (for marketing).

5. Cookies

Our website uses only essential cookies for basic functionality and aggregated analytics. You can disable cookies in your browser, but parts of the site may not work.

6. Data retention

Customer records are kept for 6 years (UK tax requirement). Marketing data is deleted immediately upon unsubscribe request.

7. Sharing with third parties

We never sell data. We share it only with trusted partners such as:

• Payment providers & accounting software (for invoicing).
• Certain couriers (to deliver/collect repaired items).

All partners are bound by confidentiality agreements.

8. Your rights

Under UK GDPR you may request: access, correction, deletion, restriction or portability of your personal data, and object to processing. E-mail requests to: contact@seytoy.com

9. Changes to this policy

Updates will be posted on this page and take effect immediately. We encourage you to review the policy periodically.